Frequently Asked Questions
How old do I need to be to shop here?
You must be at least 18 years old to shop with us, or the age of majority in your location if that's higher.
Will my order arrive in discreet packaging?
Your privacy matters to us. Orders arrive in plain, unbranded boxes or mailers with Just the Tips with Nicole on the shipping label.
What name will appear on my credit card statement?
Your purchase will appear on your statement as Just the Tips, though the exact wording may vary depending on your payment method.
How long will my order take to arrive?
Most orders are processed within 1-2 business days and arrive within 1–2 weeks, though this depends on your location and the shipping method you choose. Keep in mind that delivery dates are estimates, and unexpected delays from the carrier or customs can affect when your order arrives.
How much does shipping cost and is there free shipping?
For orders within the US, we charge a $5.99 flat rate for orders under $30, $7.99 for orders between $30 and $250, and free shipping for orders over $250. International shipping rates vary by location. You'll see any applicable shipping offers or exclusions at checkout before you complete your purchase.
Can I track my order?
Confirm: Once your order ships, you’ll receive an email with tracking information. If you need help locating your shipment, contact us with your order number.
Do you ship internationally?
Yes, we offer international shipping. Additional import taxes, duties, or customs fees may apply and are the recipient’s responsibility. Customs processing can also affect delivery times. Please review our Shipping Policy before ordering.
Can I change or cancel my order?
Get in touch with us right away with your order number and let us know what you'd like to change or cancel. If your order has already shipped, you might need to pay an additional shipping fee to return items or add new ones.
Can I return a product?
You can return eligible items within 30 days of purchase as long as they're unopened and in their original sealed packaging with all accessories included. Opened or used intimate products and certain other items can't be returned. For a full list of what's not eligible and any location-specific rights you may have, check out our Returns & Cancellations policy.
What if my order arrives damaged or goes missing?
If your order arrives damaged or goes missing, please get in touch with us right away. Just have your order number handy and let us know what happened. We'll take it from there and work with the shipping carrier to sort things out for you.
What if my product is defective?
Our published policy includes a one-year warranty covering manufacturing defects or material problems that affect functionality. Contact us with your order number, a description of the issue, and photos of the product or damage where relevant. Please review the full warranty terms for exclusions.
Can you help me choose a product?
Absolutely! If you're not sure where to start, we'd love to help. Just fill out our Contact Us form with any questions about features, materials, or options you're thinking about, and we'll guide you through what might work best for you. No pressure.
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